Privacy Policy

Grove Pertris ("we," "us," or "our") is a home electrical services provider registered in Malaysia, operating at 62 Jalan Pantai Baru, 59200 Kuala Lumpur. This Privacy Policy explains how we collect, use, disclose, and protect personal information you provide to us through our website, by telephone, or in the course of service delivery. We are committed to handling your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Please read this policy carefully. By using our website or engaging our services, you acknowledge that you have read and understood how we handle personal information as described here.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, book a service visit, or submit our website enquiry form, we may collect:

• Your name and contact details (telephone number, email address)
• Your property address for the purposes of scheduling a service visit
• A description of your electrical concern or service request
• Any other information you choose to include in your message to us

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages viewed, links followed, and time spent on pages
• Referring website address
• Device type (desktop, tablet, mobile)

This technical information is used for website analytics and performance improvement. It does not, on its own, identify you as an individual.

1.3 Cookies and Tracking Technologies

Our website uses cookies to function correctly and to help us understand how visitors interact with our content. Please refer to our Cookie Policy for a full account of which cookies we use and how to manage your preferences.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries — when you contact us with a question or service request, we use your contact details to respond promptly.
• To arrange and deliver service visits — your address and contact information are necessary to schedule and carry out electrical work at your property.
• To send service documentation — written reports and summaries completed as part of a service visit are delivered to the contact address you provide.
• To improve our service — anonymised information about how our website is used helps us make it more useful for future visitors.
• To comply with legal obligations — we retain certain records as required under Malaysian law, including regulations applicable to registered electrical contractors.

We do not use your personal information for unsolicited direct marketing communications. If you have provided your contact details and wish to hear from us about service reminders or relevant updates, we will seek your separate consent.

3. Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the following legal grounds:

• Contract performance — processing is necessary to deliver the electrical services you have requested.
• Legitimate interests — we have a legitimate interest in operating our website effectively and understanding how visitors use it.
• Legal obligation — we retain certain records to comply with applicable regulations.
• Consent — where we seek your agreement for specific uses (such as optional analytics cookies), we rely on your consent, which you may withdraw at any time.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

• Service delivery partners — if a specialist subcontractor is engaged to assist with a service visit at your property, they receive only the information necessary to perform their specific role and are bound by confidentiality obligations.
• Technology providers — our website analytics and form processing tools involve third-party software providers. These providers process data only as directed by us and under appropriate data processing agreements. See our Cookie Policy for details of specific providers.
• Legal requirements — we may disclose information if required to do so by law, court order, or in response to a legitimate request from a government authority.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes described in this policy, or as required by applicable law.

• Enquiry records and correspondence: retained for 24 months from the date of last contact.
• Service visit records and written reports: retained for 7 years as required under applicable electrical contractor regulations.
• Website analytics data: retained for up to 26 months in anonymised form.

6. Your Rights

Under the PDPA 2010 and applicable Malaysian data protection principles, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete personal information.
• Withdrawal of consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Enquiry — contact us with any question about how your personal information is being handled.

To exercise any of these rights, please contact us using the details in Section 9 below. We will respond within a reasonable period and in any event within 21 days of receiving your request.

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for data in transit. Access to personal information within our organisation is limited to those who have a need to handle it for the purposes described in this policy.

No method of electronic storage or transmission is entirely without risk. While we take appropriate care, we are not able to provide assurance against every conceivable security risk. If you have reason to believe that your interaction with us has been compromised, please contact us promptly.

8. Links to Other Websites

Our website may contain links to external websites that are not operated by Grove Pertris. We are not responsible for the privacy practices of those sites and recommend that you review their privacy policies before providing any personal information to them.

9. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to how we handle your personal information, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the effective date shown at the top of this page. We encourage you to review this policy periodically.

Grove Pertris  ❧  Privacy Policy  ❧  Last updated: January 2024